Effective Date: October 4, 2025

Thank you for shopping with Zero Equipment. We want you to be fully satisfied with your purchase. If for any reason you are not, this Return & Refund Policy explains your options.

1. Eligibility for Returns

• You have 14 days from the date of delivery to request a return.
• Items must be returned unused, in their original packaging, with all tags and accessories.
• Products that appear worn, used, or damaged (beyond necessary handling) will not be eligible for a refund.
• Custom-made or personalized items may be excluded from returns unless defective.

2. How to Start a Return

• Contact us at info@zeroequipment.com with your order number and reason for return.
• Once approved, we will provide you with a Return Authorization and instructions on where to send the item.
• Do not send items without authorization — unauthorized returns may be refused.

3. Return Shipping Costs

• Unless the item is defective or an error was made on our part, return shipping costs are the customer’s responsibility.
• Original shipping charges (paid at checkout) are non-refundable.
• For defective or incorrect products, we will provide a prepaid return label or reimburse shipping costs.

4. Refund Processing

• Once the returned item is received and inspected, we will notify you by email about the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 7 business days.
• Additional bank processing time may apply before the refund appears on your account.

5. Exchanges

• We do not offer direct exchanges. If you need a different size or model, please return the original item (if eligible) and place a new order.

6. Non-Returnable / Final Sale Items

• Items marked as “Final Sale” cannot be returned or refunded.
• Custom-made or personalized products are non-returnable unless defective.

7. Defective or Wrong Items

• If you receive a damaged, defective, or incorrect product, contact us immediately at info@zeroequipment.com.
• We will arrange for a return, refund, or replacement at no additional cost to you.

8. Legal Rights (if applicable)

• Depending on your country, consumer protection laws may grant you additional rights (for example, in the EU, a 14-day withdrawal right).
• This policy is in addition to your legal rights and does not replace them.

9. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

10. Contact Us

For questions about returns or refunds, contact us:

Zero Equipment

Email: info@zeroequipment.com